Company Policies

Returns Policy

Lighting Showroom

Products purchased from our Lighting Showroom may be returned for full refund if the following criteria have been met:

  • Product(s) have been returned within 7 days of initial purchase date
  • Product(s) are in original unsoiled packaging and have been unused/fitted
  • Product(s) are returned with original sales invoice receipt
  • Product(s) were not ‘SALE’ or ‘PROMO’ marked at the time of purchase nor seasonal stock items
  • Product(s) were not ‘special order’ or ‘made to order’

Online Store

Products purchased from our online store (www.ideas4lighting.com) may be returned over our tradecounter if the following criteria have been met:

  • Product(s) are accompanied by a returns form
  • Product(s) are packaged in a sealed outer and labelled with corresponding order number

Please note: It is not possible to obtain a refund or exchange at the time of return, this must be processed by our eCommerce team. 

Electrical Trade counter

Products purchased from our Electrical Trade counter may be returned for a full refund if the following criteria have been met:

  • Product(s) have been returned within 28 days of initial purchase date
  • Product(s) are in original unsoiled packaging and have been unused/fitted
  • Product(s) are returned with original sales invoice receipt
  • Product(s) were not ‘SALE’ or ‘PROMO’ marked at the time of purchase nor seasonal stock items
  • Product(s) were not ‘special order’ or ‘made to order’ or ‘cut to measure’

 

Other Terms & Conditions

  • We reserve the right to test products declared as faulty before providing a replacement as first protocol or a refund as second protocol.
  • We cannot be held responsible for any inconvenience or cost incurred where an item purchased as been declared or diagnosed as faulty.

 

Privacy Policy

  • We do not hold customer data for longer than is required
  • We will not pass personal data onto third parties
  • Data we may require to collect for the purpose of order fulfilment and legal requirement: Name, Business Name, Address, Telephone Number, Email Address, VAT ID, Vehicle Reg and Electronic Signature.